Effective Date: September 10, 2026
Codey (“Codey”, “we”, “our”, or “us”) is a voice-enabled AI assistant developed by Thinktree. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when using Codey through our website, mobile applications, and related services.
By using Codey, you agree to this Privacy Policy.
Information We Collect
When you use Codey, we may collect:
- Your name (where provided)
- Your email address
- Your encrypted login credentials
- Your access entitlements
- Voice and text questions you submit
- AI responses generated for you
- Uploaded documents, PDFs, and images
- Workspace usage information
- Device and browser information
- Diagnostic information required to operate and improve the service
We do not store your payment card details.
How We Use Your Information
Your information is used to:
- Authenticate your account
- Provide AI-powered responses
- Process voice interactions
- Deliver document and image analysis
- Manage access and entitlements
- Provide customer support
- Maintain platform security
- Improve Codey and its services
AI Data Processing
Codey uses OpenAI to power its AI responses. When you interact with Codey, the following data is transmitted to OpenAI (openai.com) for processing:
- Your text messages and questions
- Voice recordings (converted to text before transmission)
- Documents you upload
- Images you upload
This data is processed by OpenAI solely to generate your AI responses. OpenAI provides equivalent data protection standards under their Privacy Policy at openai.com/privacy. By using Codey, you consent to this data being sent to OpenAI.
Third-Party Services
Codey uses trusted third-party providers to operate the platform, including:
- OpenAI (AI language model processing)
- ElevenLabs (voice synthesis)
- AnythingLLM (AI orchestration)
- Neon (database hosting)
- Replit (application hosting)
These providers process only the information necessary to provide their respective services.
Data Security
We take reasonable technical and organisational measures to protect your information, including:
- Encrypted passwords
- Secure authentication
- Encrypted communications
- Controlled server access
- Role-based access controls
While we take reasonable precautions, no online service can guarantee absolute security.
Data Retention
We retain your information only for as long as necessary to:
- Provide the service
- Meet legal obligations
- Resolve disputes
- Maintain system integrity
Where legally required, certain records may be retained after account deletion.
Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your account
- Request information about your stored data
Requests can be made by contacting our support team.
Account Deletion
You may request deletion of your Codey account at any time. When your account is deleted, we will remove your personal account information and associated data, except where we are legally required to retain certain records.
For more information, please visit our Account Deletion page.
Children’s Privacy
Codey is not intended for children under 18 years of age.
Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be published on this page.
Contact
For privacy enquiries, contact:
Email: team@mycodey.com.au