Delete Your Codey Account
You may request the permanent deletion of your Codey account at any time.
To begin the process, email our support team from the email address associated with your Codey account.
Email: team@mycodey.com.au
What Happens When Your Account Is Deleted
When your deletion request has been verified and processed, we will permanently remove your personal Codey account and associated personal data, including:
- Your account profile
- Login credentials
- Conversation history
- Voice interaction history
- Uploaded documents
- Uploaded images
- Personal workspace data
- Personal settings and preferences
Once deleted, this information cannot be recovered.
Information We May Retain
In limited circumstances, some information may be retained where required by law or for legitimate business purposes, including:
- Records required for taxation or legal compliance.
- Records required to investigate fraud, abuse, or security incidents.
- Information that forms part of shared company or organisational data where removing it would impact other authorised users.
- Information we are legally required to retain.
Any retained information will only be kept for the period required by applicable laws or regulations.
Processing Time
Deletion requests are generally processed within 30 days after we have verified your identity. You may receive confirmation once the deletion has been completed.
Before You Request Deletion
Please note:
- Your account cannot be recovered once deleted.
- Your conversations cannot be restored.
- Uploaded files and documents cannot be recovered.
- Please notify your organisation’s account administrator before requesting deletion, as your access to shared workspaces will end immediately.
Any remaining access to Codey will end once your account has been deleted.
Need Help?
If you have questions about deleting your account or the information we retain, please contact:
Email: team@mycodey.com.au
Our support team will be happy to assist you.